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Frequently Asked Questions

What is your mission?

We sell quality, eye catching home and craft accessories. We have everything to make your home look amazing! Our customers are at the fore front of everything we do.

What makes you stand out?

  • Quality items from around the world at fantastic prices!
  • First for the #BEST deals!
  • 24/7 Friendly Customer Service
  • Thoughtful & Fast Packaging
  • Secure Payment system – PayPal or Credit Card
  • FREE shipping on all orders!!
  • And more!

What makes you special?

We take the highest level of care when handling and delivering our customers’ orders. We love to build a strong, long lasting relationship with our customers and fans from around the world so we focus on providing the best and friendly customer service around the clock from your first shopping experience to the very moment your packages safely reach its destination.

Do you accept orders placed outside of the US?

Yes we do! We ship worldwide.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description.

The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What payment methods do you accept?

We accept payments by Credit Cards and PayPal

Where can I find my order number?

Once you have placed your order you will receive a confirmation with all the information including your order and tracking number.

What about sizes?

Each item have its own measurement tables for you to compare sizes. If there are none, let us know by email and we will get that fixed.

What about Shipping?

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. We will always do our very best to ensure customer satisfaction at all time. If you require any additional assistance or support just drop us an email or contact us via our live chat.

Where are you based?

USA but operate mainly online so if you have any queries contact us via email, live chat or on social media.

How do I apply to be a Guest Blogger?

Just email your articles with your name to support@homeboncraft.com. All writers will be fully credited for their work.

What are the best ways to contact customer service?

We are always happy to help our customers and there are several ways to contact our friendly customer service team.

  • Fill out the form on our contact us page
  • Drop us an email at support@homeboncraft.com
  • Chat with our friendly team directly via live chat
  • Chat with us on social media (Facebook, Twitter, Instagram and more)
  • We are always here and ready to help.

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